Quality Control

Syllabus

Lesson 1- Introduction

•  What is Quality?

•  Why is Quality Control important?

•  Quality regulations

•  Best practices

Lesson 2- Quality Control Program Fundamentals

•  Voice of the Customer

•  Variables

•  Inspection

•  Measurement

•  Documentation

•  Control

•  Worker empowerment

•  Challenges

Lesson 3- Evaluating Quality through Statistics

•  Calculating Mean & Standard Deviation

•  Calculating Ranges

•  Calculating Confidence Intervals

Lesson 4- Evaluating Quality through Graphs

•  Control Charts

•  Cause and Effect diagram

•  Histogram

Lesson 5- Quality Control Techniques

•  Six Sigma

•  Total Quality Management (TQM)

•  Lean

Lesson 6 - Applications / Case Studies